Frequently Asked Questions
Updated September 11, 2023
What is the refund policy for Home Bass Events?
All events are non-refundable at the point of purchase – below are the exceptions/details:
Cancellation: In the event that the event is 100% canceled and not postponed – the guests will get a 100% guaranteed full refund including service fees.
Postponement: If the event is postponed, all tickets will be honored for the new dates. In the event you are not able to make the new dates; there will be a refund request window opened up that will be directly sent to all guests via all valid emails at the point of purchase, each event is different and will have the window open during a certain time. At that time you may put in a refund request and get a 100% refund. After that, the non-refundable policy will be back in effect.
What is the Covid Policy?
We will be following all local and state protocols and if there are any changes we will notify every attendee.
Is there an incidental charge for the hotel room?
When you arrive at the hotel, you will need a credit or debit card to cover a refundable incidental charge for damages to the room (this does not need to be the same card used to purchase your package) of $120 per room.
Is there a resort fee?
Yes, the Resort Fee is $29.
Does the Home Bass Resort Package have a minimum age requirement?
Yes! The minimum age requirement for all events is 18+, you must be 21+ to have a room under your name.
Does the Resort Package come with access to the parties?
Yes, Resort Packages include tickets to ALL onsite events.
Does the Weekend passes come with a room?
No, if you purchase a weekend party pass that does not include a room. If you are looking for a room please visit our ticketing page and select the room package of your choice.
Is Thursday early arrival per person or per room?
Thursday early arrival is per room, not per attendee.
Is VIP per person?
Yes, VIP tickets should be purchased per person.
I purchased a room from the hotel's website or a 3rd party website, will I still be staying onsite during Home Bass?
If you purchased a room through the Wyndham Orlando website or a 3rd party website you will not be staying on-site with us. Home Bass has a full resort buyout which means when you show up to check into your room you will be displaced to a different hotel. If you have already purchased a room, not through our ticketing page please cancel that reservation and purchase a room through our ticketing page and purchase one of our remaining rooms to stay onsite.
Do the Partner Hotel reservations include Weekend Party & Shuttle Passes?
No, if you booked a room at on our our partner hotels, they do not include Weekend Party or Shuttle Passes. Your Weekend Pass must be purchased separately.
What is the address of the Resort?
The address to the Wyndham Orlando Resort is 8001 International Drive, Orlando, FL 32819
Where will I receive my tickets?
Home Bass representatives will be available at the Box Office located out front of your designated resort lobby to assist you. Here you can check-in and pick up your wristbands.
Box Office Hours of Operation:
Event Box Office hours are specific to each event and will be shared with guests leading up toward each event.
What do I need to bring in order to check-in at will call?
Everyone must bring a valid government-issued photo ID showing their full name and date of birth in order to attend Home Bass. Although your room is paid for in full, you will need a credit card for a one-time refundable deposit per room for any incidentals you may incur along with a non-refundable nightly resort fee.
What if the event is canceled or gets postponed?
While our policy does state that our events are non-refundable, in the case of a cancelation a refund would be processed. If the event is postponed within a 7 month period all packages and passes would be transferred to a later date.
I forgot to use my promo code. Can I get a refund and re-add it?
Unfortunately, promo codes must be used at the time of purchase and will not be added after the purchase has been made. All sales are final.
What times are check-in and check-out at each resort?
We abide by the resort's standard check-in and check-out times, which are the same for all resorts - unless otherwise noted.
If you purchased Early Arrival your check-in will begin at 4 pm on the designated day you purchased. If you did not purchase early arrival, check in will begin at 8am on Friday. Guests must be checked out at the end of their stay by 11 am.
Is parking provided at the resort?
Yes, parking is free!
How can I add the Early Arrival or Extended Stay option to my package? I know I can buy it at the time of purchase but can I add it after the fact?
You can add on the extra days or VIP admission at any time on our ticketing page under add ons! Please book your extra nights under the same name as your Room Package if you have additional questions reach out to info@musicfestivaltrips.com
Can more than two people stay in a room?
Resort occupancy is based on the package that you purchase, for either two, four, or six guests.
My friend is arriving before me, will he/she have access to the room before I arrive?
You will need to add your friends' names to your room reservation in order for them to be able to check in to the room when they arrive at the resort. Leading up to each event we will email you a wristband assignment form. Make sure to fill this out before the provided due date. This will help you lock in the right room and make sure all your guests can check in with or without you present.
Can I pick up all of the wristbands for my group?
No. In order to pick up your guest's wristbands, they must be present. Adding your information to your unique wristband is mandatory and adding this information ahead of time helps avoid any problems once onsite. Wristband registration protects you in the event that you lose or damage your wristband. This also allows our staff to quickly identify a wristband's owner in case of emergency.
Can our room be next to our friend's room? Can they be connected?
Connecting rooms are rare, but we will do our best to put you next, or as close as possible, to your friends. For a better chance at being next to a friend, we suggest that you both show up to check-in together and as early as possible. This is only applicable if you and your friend have purchased similar room packages. Please have both you and your friend's order numbers handy when you submit your Rooming List & Request form.
What if I change my mind and don't want my package or can no longer attend Home Bass?
All packages are non-refundable. Please refer to the Purchase Policy on TIXR for complete details. However, if you would like to transfer the package you can do so with a transfer fee as detailed below:
Room Package Transfers:
- 120 Days Out - $50
- 90 Days Out - $75
- 60 Days Out - $100
- The last day to transfer a room package is 30 days before the event.
Ticket Transfers:
- 120 Days Out - $20
- 90 Days Out - $25
- 60 Days Out - $50
The last day to transfer a ticket is 30 days before the event.
If you would like to make a ticket transfer, email us at info@musicfestivaltrips.com stating that you are interested in transferring your pass or package. Include the confirmation number and who you would like to transfer the pass or package to. Make sure the purchaser is cc'd on the email and that you include the purchaser's phone number and age.
Once the fee has been paid and the email has been received, we can finalize the transfer into the new name.
What if I want to transfer my package but I have a payment plan?
If the package you purchased was purchased on a payment plan and is not fully paid off we cannot transfer your package yet. You will need to fully pay off your package and then we can move forward with the transfer!
Why do I need to submit a wristband assignment form?
The wristband assignment form is required by the resort for safety and liability reasons. The names on your wristband assignment submission will be the names that we attach to the wristbands in your package and they have access to your room.
How do I change the names on my wristbands?
The easiest way to handle this is to let us know at info@musicfestivaltrips.com as soon as you find out which friends you're bringing so that we can have their information inputted before the event, which will make for a quick and easy check-in process once you arrive. There will be a surcharge per wristband for any name changes or new assignments starting 1 week before the event.
What if I don't want to use all of the wristbands that come with my room package? (i.e. only 3 guests in a 4 person room, leaving 1 extra wristband)
If you don't have as many guests in your room as you do wristbands attached to the room, you can either sell and transfer the wristbands or just forfeit them. If you would like to sell them, email info@musicfestivaltrips.com with the names, emails, phone numbers, and ages of the people you sell to, and we will transfer only the wristband (not room) to them.
You will handle the financial side as you have already paid for the package. If you do not choose to bring your own guests or sell to someone, you will ultimately forfeit your remaining wristbands. There are no refunds for unused wristbands. If you find guests last minute and want to assign the wristbands to them onsite, a late fee will apply per wristband. That is, there will be a fee for wristband reassignment 1 week before the event.
Where do I send my wristband assignments?
Leading up to an event we will be emailing all guests a rooming request form. You will want to fill this out as soon as you can. Not only does this assign Guests to their wristbands but it also begins the rooming process in which we will begin to assign guests to their weekend homes. Rooms and room types are limited and cannot be moved once placed. So the sooner you can provide us with your requests the greater chance your requests can be fulfilled.
Are my friends able to visit the resort and hang out with me without purchasing a Weekend Party Pass?
No, all guests on the property must be wearing a Home Bass wristband at all times throughout the weekend. Only guests with Full Weekend Passes will have access to the resort grounds.
Is any food included when we purchase a room package?
No, food is not included in any Room Packages. All rooms will have refrigerators so you are welcome to bring snacks for your room. However, we do provide an in-house brunch for all VIP guests.
When do alcohol sales end at Home Bass?
Due to city laws, we are required to end alcohol sales at 2 am.
I am a DJ/videographer/photographer and would love to cover Home Bass. Are you still staffing for this year?
Feel free to submit your resume, references, and/or EPK to info@musicfestivaltrips.com for future consideration.
What is the Home Bass camera policy?
All cameras will be allowed on-site for use in rooms and common areas, however, only the Home Bass Media team will be able to use professional DSLR or detachable-lens cameras and equipment in the Pool Parties and After Hours Parties.
Can I send a package to the resort?
Yes! Packages may only arrive the week of. Additional fees can be applied if packages are received before the week of the event. Visit the hotel website for shipping information.
Can I bring inflatables to the pool?
Yes, we recommend you bring inflatables to the pool!
Can we bring our own drinks to the pool deck?
No, outside drinks can't be brought down to the main event areas, make sure to finish them before entering!
What type of food options will be available?
We are solidifying food options, this information will be updated as soon as it is solidified.